Apartments and aparthotels without a 24-hour desk
Guests arrive when reception is closed. Room QR opens Avant on their phone for stay info and check-in/out; staff see what they need in Porte when they are on shift.
Apartments and aparthotels often run without a desk around the clock. Guests arrive after hours, leave early, or need Wi-Fi, house rules, and checkout steps when nobody is at reception. A paper welcome pack in the unit goes stale. A locked lobby phone becomes the only fallback — and every “where is breakfast?” call lands on whoever is on duty next.
That is not a hospitality failure. It is a coverage gap. When stay info and routine arrival steps only live at a manned desk, limited-hours properties ask guests to wait for a shift that has not started yet.
Give the unit a door that works without the desk. A room QR opens Avant on the guest’s own phone: current stay guide, phone check-in and check-out, and the house facts you keep in the CMS. One source updates every QR. When a request still needs a person — a key issue, a late checkout exception, a local tip — it can land on the Porte board for staff who are on shift, instead of a sticky note that waits until morning.
You are not staffing a 24-hour counter by software. You are letting guests finish the routine parts of the stay on their phone so the hours you do staff stay available for the moments that need you.
Want to see how apartments and aparthotels use Avant without a round-the-clock desk? Contact us or write to support@concierge-avant.si.