Questions, answered
Straight answers on how guests open Avant, place orders, what the desk sees in Porte, pricing, and install.
How do guests get the app?
Each room has a QR code. Guests scan it and open Avant on their phone. No app-store hunt required for the first open via the QR flow you deploy.
What can guests do in Avant?
Browse Our Services, place Room Service orders (confirmed as sent to the kitchen), and read About My Stay. Checkout UI is available on the phone.
Does checkout on the phone mean paid checkout is live?
Checkout UI exists in Avant on the phone. Whether card payment / completed paid checkout is enabled depends on property setup — we do not claim it works everywhere yet.
How does pricing work?
€0.25 per occupied room per day, with a monthly cap of €7 per room. Empty rooms are €0.
How do guests open Avant?
Room QR → phone. Guests scan the QR in the room and open Avant on their own device.
Does it integrate with our PMS?
Core guest flows work without deep PMS lock-in; stack discussed on walkthrough.
How long does install take?
Install timelines depend on room count and content readiness. First install includes QR readiness, CMS content, Porte setup, and short staff onboarding.
Will staff need heavy training?
Porte is built for desk reality: a Requests board (New / Viewed / Confirmed / Completed) so staff confirm and fulfil. We run short onboarding so the team is confident, then stay available for questions.
Which languages does the guest UI support?
The guest experience is multilingual. Exact language packs for your property are set in the CMS — common European guest languages are the usual starting point.
Where does guest and order data live?
Operational data needed to run requests and content is handled in our hosted stack with access limited to your property’s operators. Details for DPA and retention are covered in the privacy policy and contract pack.
Is there a long lock-in contract?
We prefer clear commercial terms that match a real rollout — not vague multi-year traps. Exact term length is confirmed before go-live.
Can we start with a few rooms?
Yes. Many hotels pilot a floor or wing, prove the desk flow, then expand. Occupancy pricing scales with what you actually run.
How do we contact you?
Write to support@concierge-avant.si — or request a walkthrough from the contact page.