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Concierge Avant
Product

One guest app. One clear path.

Avant is the guest experience on their phone. Porte keeps the desk in sync with a Requests board. The CMS keeps content current — live for every room QR.

Porte — staff desk

Desktop Requests kanban — New / Viewed / Confirmed / Completed — so staff confirm and fulfil from a clear pipeline, not a phone pile.

  • Requests board (New → Completed)
  • Confirm & fulfil from the desk
  • Room + service on each card
  • Fewer missed tickets

CMS — content behind both

Menus, services, and stay copy updated once — live for every room QR and consistent with what staff see in Porte.

  • Menus & media
  • Multilingual content
  • Services & stay copy
  • Property-wide control
Flow

From QR to the desk

Four steps: room QR → Avant on the phone → Porte Requests board → checkout UI on the phone.

01

Scan

Guest opens the QR card in the room and Avant loads on their phone.

02

Use Avant

Our Services, Room Service orders, and About My Stay — on their phone. Orders confirm as sent to the kitchen.

03

Desk notified

Porte shows staff a Requests kanban (New / Viewed / Confirmed / Completed) on the desktop.

04

Check out on the phone

Guests start checkout in Avant — no desk visit required.

Proven guest + desk flows

What ships today around the QR → Avant → Porte path — without inventing modules we have not shown.

Our Services

Guests browse the property’s service offers from Avant on their phone.

Room Service orders

Order flow confirms the order was created and sent to the kitchen — staff see it on the Requests board.

About My Stay

Stay details on the phone so guests are not calling down for the basics.

Checkout on phone

Checkout UI is available in Avant. Card payment / completed paid checkout depends on property setup.

Guest devices

Guests use their own phones. You place a QR in each room. No mandatory tablet purchase.

Ready to modernise guest service?

Book a short walkthrough. We will show the QR → Avant path, Porte, and pricing for your room count.