Avant vs Porte — who sees what on the guest phone and the staff board
Guests ask the desk for things already on their phone; staff hunt requests across shifts. Here is the clear map — Avant for guests, Porte for the team, CMS for what you publish.
Ops friction often starts with a simple mix-up: the guest asks reception for Wi-Fi, breakfast hours, or a spa slot that was already on their phone — while the desk is still hunting which sticky note or chat held yesterday’s late-checkout ask. When nobody shares one picture of who sees what, the lobby absorbs every routine question and every handoff.
That is not a training gap alone. It is a product-map gap. Guests, front desk, F&B, and guest experience need different views of the same stay — not three competing apps and a paper pile.
Avant is the guest phone experience. A room QR opens the stay guide on the phone they already carry: hours, house info, room service, local partners, and the path to send a request when something still needs a person. Porte is the staff side — the shared Requests board and ops view so front desk, F&B, and guest experience see and close the same asks instead of relaying across shifts. You publish and update room content, menus, and offers in the CMS; every QR and link reflects that source. Where it fits, external partners (experiences, local offers) show to guests in Avant without putting partner chatter on the desk’s board.
You are not buying a tablet story for the nightstand. Guests stay on their phone; the team stays on one staff board. Clear roles, fewer “who saw that?” moments at the counter.
Want a walkthrough of Avant for guests and Porte for staff? Contact us or write to support@concierge-avant.si.