Guest messages that reach the team, not a phone at reception
When in-stay questions pile up on the reception phone, they wait. Let guests message from Avant on their phone so the note lands with staff in Porte.
Peak hour, the reception line rings again. A guest wants a restaurant tip. Another asks whether late checkout is possible. Someone left a voicemail twenty minutes ago that nobody has played. The phone at the desk becomes a queue of half-heard asks — and the people who can act are already on the floor.
That is not a staffing failure. It is a delivery failure. A message that only lives on a ringing handset never reaches housekeeping, F&B, or guest experience in a form they can own. Shifts change, the desk gets busy, and the ask evaporates.
Give guests a room QR that opens Avant on their own phone. Routine stay facts stay self-serve. When they still need to talk to the hotel, they can send a message from the same place — not hunt for the reception number. That note lands with staff in Porte, where the team can read it, assign it, and close it without hoping someone picks up in time.
You keep the human conversation. You stop treating the desk phone as the only inbox for the whole building.
Want to see how guest messages move from Avant into Porte? Contact us or write to support@concierge-avant.si.