From sticky notes to one staff board for guest requests
When spa bookings and late-checkout asks live on paper at the desk, they get lost. Route them to Porte so the team works one shared board.
A guest asks for a restaurant table. Another wants late checkout. Someone at the spa desk takes a note. Peak hour, the notes stack — and half of them never reach the person who can act.
That is not a people problem. It is a handoff problem. When guest requests live on sticky notes, chat threads, and shouted updates across the lobby, the desk runs a pile instead of a pipeline.
Give guests a room QR that opens Avant on their own phone. Routine questions — hours, Wi‑Fi, partner offers — stay self-serve. When something still needs staff, the request lands on the Porte Requests board: one shared list the front desk, F&B, and guest experience can see and close. You keep room content current in the CMS; every QR reflects the same source.
You are not adding another app for the sake of it. You are giving the team one place to catch what used to vanish between shifts.
Want a walkthrough of Avant requests into Porte? Contact us or write to support@concierge-avant.si.