Keeping hotel stay information current for guests on their phone

Breakfast starts later on Sundays. Spa closes for maintenance. Wi‑Fi steps get a new password. Guests still ask the desk — because the binder, the laminated card, or last week’s verbal handoff no longer matches what is true today. Reception answers the same questions between check-ins while the in-room copy sits outdated.

That is not a hospitality failure. It is an update cycle that paper cannot keep. When hours and house info change every week, reprinting binders and hoping every room gets the new sheet is how the lobby becomes the real source of truth.

Publish stay information in the CMS once — hours, house rules, Wi‑Fi steps, breakfast, spa, and whatever else guests need on day one. A room QR opens Avant on the guest’s own phone with that same current content. When something still needs a person, the ask can land on Porte instead of another round of “what time is breakfast?” at the counter. You are not relying on optional hardware in the room; guests use the phone they already carry.

You still own the voice of the property. The difference is you stop chasing weekly reprints and stop treating the desk as the only place where stay info stays fresh.

Want a walkthrough of CMS updates into Avant on the guest phone? Contact us or write to support@concierge-avant.si.