Phone check-in and check-out from the room QR
Guests finish routine arrival and departure on their own phone. Less desk queue — hospitality stays for the moments that need you.
Late arrivals and early departures stack the same problem at the desk: a line of people who only need to confirm the stay, not a full conversation. When every check-in and check-out must pass through reception, peak hours become a queue of routine steps.
A room QR that opens Avant on the guest’s phone gives those steps another door. Guests complete phone check-in and check-out on the device they already carry — same stay path as services, hours, and partner offers. The desk is free for exceptions, VIP arrivals, and guests who prefer a human handoff.
When a request still needs staff — a late checkout exception, a room change, a local tip — it lands on the Porte Requests board instead of a sticky note at the counter. You keep one CMS source for room content; every QR stays current.
You are not removing the welcome. You are moving the paperwork off the queue so the welcome can be the point.
Want a walkthrough of phone check-in/out on Avant and Porte? Contact us or write to support@concierge-avant.si.