Room service on the guest’s phone — not another desk call
Night calls for menus, allergies, and “when will it arrive?” pile up at the desk. Let guests order room service from Avant on their phone after the room QR.
Room service calls hit the desk when the kitchen is already busy: unclear menus, dietary questions, and “when will it arrive?” Guests dial reception because that is the only number in the room. The night shift takes notes, relays to F&B, and comes back with wait times — every order becomes another interruption.
That is not a kitchen problem alone. It is a channel problem. When the only path to order is a phone call through the lobby, routine F&B requests compete with check-ins, keys, and complaints that truly need a person at the desk.
Put the menu and order path in Avant on the guest’s phone. One room QR opens the stay guide; guests browse current dishes, note preferences, and send the request without calling reception. Staff see the ask on the Porte Requests board — same shared list as spa, late checkout, and other guest needs — so F&B and the desk work one pipeline instead of sticky notes and shouted handoffs. You keep the menu and hours current in the CMS; every QR reflects the same source.
You are not bolting a tablet to the nightstand for dinner orders. Guests use the phone they already carry. The desk stays free for hospitality that cannot wait on a screen.
Want to see room-service requests from Avant into Porte? Contact us or write to support@concierge-avant.si.